Shipping Policy

Thank you for shopping with D.NAS Please read this Shipping Policy carefully before placing your order.

By placing an order with D.NAS, the customer confirms that they have read, understood, and agreed to this Shipping Policy.

1. Customer Responsibility Before Ordering

Customers are responsible for providing correct and complete shipping details before placing an order.

This includes full name, phone number, email address, complete delivery address, city, and any necessary delivery instructions.

D.NAS will not be responsible for delayed, failed, or incorrect delivery caused by wrong or incomplete information provided by the customer.

2. Order Processing Time

Orders are usually processed within 24 hours after order confirmation.

Processing time may vary during high order volume, Eid holidays, government holidays, protests, courier issues, or any situation outside the control of D.NAS.

3. Shipping Within Lahore

For orders within Lahore, the estimated delivery time is usually 1–3 working days after the order has been confirmed and processed.

Delivery time may vary depending on courier availability, order volume, customer location, and other conditions outside our control.

4. Shipping Outside Lahore

For orders outside Lahore and within Pakistan, the estimated delivery time is usually 3–5 working days after the order has been confirmed and processed.

Delivery time may vary depending on the city, courier service, route, and delivery conditions.

5. Delays Beyond Our Control

D.NAS will not be responsible for shipping delays caused by events outside our control, including but not limited to:

• Eid holidays
• Government holidays
• Protests
• Road blockages
• Weather conditions
• Courier company issues
• Delivery service delays
• Any other situation affecting shipping or courier operations

However, our customer support team will assist customers with order updates where possible.

6. Tracking Number Request

Tracking numbers are provided only on customer demand.

To request a tracking number, the customer must email D.NAS with their order number.

Email: dnasserums@gmail.com

Tracking details will be shared once the order has been shipped and tracking information is available from the courier company.

7. Delivery Attempts and Customer Support

Customers are responsible for being available to receive their parcel.

D.NAS will not be responsible if delivery fails because the customer does not answer calls, is unavailable, refuses the parcel, or provides an incorrect address.

If the parcel is returned due to customer unavailability or incorrect details, the customer may be responsible for any additional delivery charges.

For shipping support, customers can contact us at:

Email: dnasserums@gmail.com
Store Name: D.NAS
Country: Pakistan